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Terms & conditions

Please read these terms and conditions carefully before using

This agreement explains the legally binding terms and conditions for your use of this website or to purchase any services offered by By accessing or using the website in any way, including, but not limited to, visiting or browsing the website, listing a property, purchasing any of our services or contributing content, photographs, comments, contact information or other materials, you agree to be bound by these terms and conditions.

This legal statement contains information on the following:

1. Use of website
2. Privacy policy
3. Property listing & service agreement
4. Company details

1. Use of website

1.1. Intellectual property

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

Cuenca Properties respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement please contact us.

1.2. Liability Disclaimer

Cuenca Properties makes every effort to protect its readers by barring commercial messages that are misleading, inaccurate or fraudulent; that make unfair competitive claims or that fail to comply with its standards of decency and dignity. However the information, properties and services published on this web site may include inaccuracies or typographical errors. Changes are periodically made to the information which appears here. The content of this site is not guaranteed to be complete, accurate, or available and may be changed at any time without notice. Cuenca Properties may make improvements or changes on this web site at any time.

In no event shall Cuenca Properties be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising our of, or in any way connected with, the use of this web site, or for any information obtained through this web site, or otherwise arising out of the use of this web site.

Cuenca Properties is not an agent for property owners or managers that advertise properties on this website. We are not involved in the actual transaction between you and any third party supplier advertising property on Cuenca Properties. Third party suppliers may impose their own terms and conditions. You enter into any transaction with a third party supplier entirely at your own risk.

Information provided about properties on this website are provided by third party suppliers (property owners and/or agents). We do not monitor, verify or endorse information submitted and you should be aware that such information may be inaccurate, incomplete or out-of-date. Potential buyers and renters of real estate must verify the information about properties included in the Cuenca Properties website and check the terms and conditions before confirming a rental or sale. Any issues regarding safety, condition, quality or description should be dealt with directly with the property owner and/or agent with whom you enter into a transaction.

1.3. Third-party sites

This website may contain links to other websites. Such links are provided solely for your convenience. Cuenca Properties is not responsible for either the security practices, privacy practices or contents of third party websites. If you submit personal information to any third party websites linked from our website your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

1.4. Amendments to the conditions

We reserve the right to make changes to our website and policies, as well as to amend these terms and conditions at any time, in which case the amended version will be published on our website. 

1.5. Availability

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

1.6 Acceptance

Using our website, contacting us and/or payment of part or all of any of our products and/or services constitutes acceptance of our general terms and conditions, as well as our booking terms as detailed above.

2. Privacy policy

This policy explains how we may collect information about you and then use it in order to satisfy your requirements. It also outlines the security measures we take in order to protect your privacy and gives certain assurances on things that we will not do.

2.1. Collection and use of information

When you contact us via our web page to enquire about a property/service or when you list a property with us, we collect your name, email address, phone number and in the case of listing a property we also collect additional information including but not limited to your property details. We will use personal information about you for a number of purposes, including:

· to help you find a property according to your requirements
· to list your property
· to help us to administer services and products which we offer
· to write to you (including electronic mail) or to telephone you (including SMS) with information about our services and products
· to bill and collect money owed to us

By submitting information about your property you are consenting to its display on the site and for related online and offline promotional uses. You agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information regarding ML or the Site, provided by you in the form of e-mail or submissions to us, or postings on the Sites, are non-confidential. We will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

2.2 Disclosure of information

We do not sell or disclose your personal information to other companies without your prior consent.

2.3 Blog

We have a blog on our website. Any information you include in a comment on our blog may be read, collected and used by anyone. If your personal information appears on our blog and you’d like it to be removed, contact us.

2.4 Customer traffic patterns

We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

2.5 Social media widgets

Our website includes social media features, like the Facebook like button. These features may collect information about your IP address and which page you’re visiting on our site and they may set a cookie to make sure the feature functions properly.

Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.

To change the personal details we hold about you or to request removal from our contact list contact us.

3. Property listing & service agreement

Cuenca Properties offers property owners and agents of superior real estate for sale or rent in the center of Cuenca (third party suppliers) the chance to advertise their properties on our website for a minimal fee. We also provide related services such as home styling, interior design and real estate photography. Payment of our services constitutes acceptance of these terms and conditions.

3.1 Rates

We charge an up front flat fee for property listings, home styling consultations and real estate photography, thereby avoiding any last minute surprises.

Sales listings
· Minimum contract: 3 months
· 3 months: $ 120
· 6 months: $ 200

Rental listings
· Minimum contract: 6 months
· 6 months: $ 150
· 12 months: $ 260

Home styling
The following rates for home styling are included to serve as a guide. The exact prices will depend on the precise characteristics of your property and the affect you’re trying to achieve. Contact us for a quote.
· Initial consultation: from $ 75 + expenses
· 15/ hour + expenses

Real estate photography
The following rates for real estate photography services (including home styling) are simply a guide. The exact price will depend on the precise characteristics of your property and the kind of photographs you would like of your property. Contact us for a quote.
· Basic pack (photography and home styling): from $ 300 + expenses (for a pack of 6 images)

Interior design
We provide individual quotes for interior design work. Contact us for more information.

3.2 Payment terms

All services are charged up front and no work will be done until full payment has been received. We accept payments via Paypal, bank deposit and cash.

3.3 Our obligations

Our basic listing package includes:

· Writing up a listing for your property based on the information you provide on our listing form.
· Including between one and six photographs provided by you on your listing.
· Publishing your listing to our website.
· Promoting your listing on our social networks.
· Forwarding any property requests to you by email to the contact email address you provide on your listing form.

We reserve the right to review, modify, reformat, reject or remove your property listing and any material that you provide at any time for any reason.

In some cases we reject images submitted by owners which do not comply with the standards expected by our users. In these cases we recommend that owners hire a professional photographer or make the most of our real estate photography service.

If you wish to feature your property on our home page or increase its visibility, contact us for more information.

3.4 Your obligations

In order to include a property listing on our website you must:

· Contact us by email to let us know that you wish to list a property.
· Pay up front flat fee as indicated in our correspondence by your preferred payment method from the options above.
· Fill out the property listing form we will send you by email.
· Provide us with a valid contact email address when filling our the property listing form.
· Send us a maximum of ten photographs of your property (JPG files, minimum 960 pixels wide and horizontal format).
· Ensure that all the information and images you provide are up-to-date and accurate and neither misleading or deceptive in any way.
· Make sure that the content you provide does not violate any copyright or intellectual property laws.
· Send us written acceptance that the listing we create based on the information provided by you is correct.
· Notify us of any changes in your contact details (email address and phone number) and property information by email within 5 business days of the change. If you do not receive an acknowledgement within 48 hours, contact us by phone to ensure your information was received.
· Respond to enquiries in a timely manner, ensuring contact is made with all potential clients.

3.5 Listing renewal

We will inform you at least 14 days before the expiration of your contract and send you our rates for the period immediately following the expiration of your contract. If you wish to renew your property listing we must receive written notice by email and payment before the expiration of your contract. Without notice and payment your property listing will be removed.

3.6 Termination of listing

You may remove your property listing from Cuenca Properties at any time. Once payment has been received, cancellations or terminations of property listings will only be accepted in writing by email. If you do not receive an acknowledgement within 48 hours, contact us by phone to ensure your information was received.

Our property listing services are non-refundable and non-transferable. If you pay for a period of time and choose to remove your property part way through that period, you will not be eligible for a refund for the remainder of the period.

If your property is rented before the end of the listing period you may unpublish your listing for a maximum of 12 months and republish your listing when it once again becomes available for the remainder of the period.

We reserve the right to remove your property listing at any time if we feel you breach this agreement in any way.

3.7 Exclusion of liability and indemnity

We do not act as your agent in relation to the properties or services that you advertise on Cuenca Properties and are not involved in the actual transaction between you and any third party. You enter into any transaction with a third party entirely at your own risk.

We accept no liability whatsoever for the content of your property listing, your properties or your dealings with any tenants, prospective tenants or buyers. We will not be liable for any loss or damage caused by or attributed to any person(s) that buys, visits or stays at your property(ies) in response to an advertisement posted on this website.

4. Company details

This website is owned and operated by:

Adriana Carrasco
Calle Larga 8-43 y Luis Cordero
Cuenca 010104
R.U.C.: 0102155926001

If you have any questions or comments, or if you wish to update, delete or change any personal information submitted via our website, please use our contact form to get in touch.